Privacy Policy

FRISCHS.COM PRIVACY POLICY

Frisch’s Restaurants, Inc. and its parents, affiliates and subsidiaries (collectively referred to as “Frisch’s,” “we,” “us,” or “our”) have developed this privacy policy (“Privacy Policy”) to explain our practices regarding the use and disclosure of personal information.

It is important that you fully understand the conditions of our collection and use of any personally identifiable information (“PII”) that you may share with us. PII is information that can be used on its own or with other information to identify, contact, or locate an individual.. Please take a moment and read this Privacy Policy carefully before submitting information to us.

What personal information do we collect?

PII might include the following information This is not an exhaustive list.

Personal Identifiers and records information – your name, address(es), phone number, email address, account password, and other information.
Commercial Information – When you place an order, we collect information related to that order. This may include information such as items purchased, special instructions, date and time of order, subtotal, or other purchasing or consuming histories or tendencies.
We use a payment processor that collects your payment information and processes payments made on or through us.
Location information – When you use one of our mobile applications, we collect your location from the GPS, Wi-Fi, and/or cellular technology in your device to determine your location for delivery purposes.
Mobile device – We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website or when visiting one of our stores.

We collect PII (1) that you directly give us or (2) automatically through the use of cookies, server logs, and other similar technologies when you interact with website, stores, mobile applications, emails, paper forms, or other means, including when you sign up for our Loyalty Program, enter any sweepstakes, contests, or promotions, respond to a survey or marketing communication, contact us through our Website’s Virtual Comment Card, or use certain other features.

We may also gather information, including PII, about you from other sources including, for example, our affiliates, business partners, service providers, online social media networks, and other third parties. We may add this to information we receive directly from you.

How do we use your PII?

We may use the PII we collect from you in the following ways:

To allow us to respond to your requests, concerns, or claims for information and/or services.
To administer promotions, surveys, our Virtual Comment Card, or other Website features.
To contact you with additional information about our products and services.
To manage our Loyalty Program.
To process orders for gift cards.
To distribute email alerts and e-newsletters.
To improve our website and mobile applications in order to better serve you.
To provide you with information about new products or services, contests, sweepstakes, and other special events, offers and marketing programs.
To personalize your user experience and to help us deliver the type of content and product offerings in which you may be interested.
To send periodic promotional emails (or postal mail) regarding products and services that we offer that may be of interest to you.
To conduct research and analysis to otherwise measure the effectiveness of our products, services, and marketing programs.

Do we share your PII with third parties?

We do not sell PII; however, we may share aggregated, non-identifiable demographic information and statistics with our partners, advertisers, and other third parties.

We share PII with our parents, affiliates, subsidiaries, and designees, and with our franchisees. We also share PII with service providers, contractors, and other third parties we use to support our business, such as payment processors, marketing companies, gift card vendors. We have taken steps to ensure your PII is protected by these third parties as well.

In addition, we may disclose any information, including PII, we deem necessary or appropriate (i) to comply with any applicable law, regulation, legal process, or governmental request; (ii) to enforce or apply our terms of use and other agreements; or (iii) to protect the rights, property, or safety of our company, our customers, or others.

If we or our affiliates, or substantially all of our or their assets, are acquired, in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets or those of any of our affiliates, PII will be among the transferred assets.

How do we protect personal information?

No method of transmission over the internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Some of our websites permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

How long is my information kept?

We retain your personal information for only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information and whether we can achieve those purposes through other means, as well as applicable legal requirements.

You may request that we delete your personal information. [Most of our websites allow you to modify or delete your account profile. If our website does not permit you to update certain information or delete your account, you can contact us at the address described below in order to request that your information by modified.]

Do we use “cookies”?

Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our websites.

We use cookies to automatically log information about you and your computer, such as your computer operating system type, browser type, browser language, the website you visited before browsing to our Website, pages you viewed, how long you spent on a page, access times, Internet protocol (IP) address, and information about your use of and actions on our Website. We use this information to help better understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction, so we can offer better site experiences and tools in the future. “Do Not Track” is a privacy setting that you may set in your web browser. If turned on, this setting requests that websites not track information about users. We do not currently recognize the “Do Not Track” signal.

We may also log information using digital images called Web beacons on our Website or in our emails. We use Web beacons to manage cookies, count visits, and to learn what marketing works and what does not. We also use Web beacons to tell if you open or act on our emails.

Third-party links

Any third-party websites linked to or from this website may have different privacy policies and practices. You should review the privacy policies on those other websites in order to determine how each website may use any personal information you provide. We have no responsibility or liability for the content and activities of these linked sites.

In particular, our website contains links to social media websites, such as Facebook® , YouTube® , and LinkedIn®. If you link from our website to those social media websites, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are solely responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

Children

Our websites and online services are not intended for children under the age of 13 and we do not knowingly collect personal information from children under age 16, without parental consent. Children under the age of 13 should not provide their personal information to us.. If we learn we have collected or received personal information from a child under the age of 16 without verification of parental consent, we will delete that information. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed PII to us, please contact us immediately at 1-800-873-3633 or at frischsfriends@frischs.com.

Opt Out

If you prefer not to receive information from us, you may opt-out by emailing your information to frischsfriends@frischs.com.

Changes To This Privacy Policy

We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy. Our privacy policy includes an “effective” and “last updated” date. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current version was last substantively modified.

Contacting Us

If you have any questions or concerns regarding this Privacy Policy, please contact one of our customer representatives at 1-800-873-3633; e-mail us by visiting www.frischs.com, selecting the Contact Us tab and then clicking on the Virtual Comment Card or e-mail us directly at frischsfriends@frischs.com; or write us at: Customer Service Frisch’s Restaurants, Inc. 2800 Gilbert Avenue Cincinnati, OH 45206-1206.

Last updated: June 9, 2023